Doing Business With Us.

Folk art, antiques, and outsider art

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It is very easy for you to do business with us. You can see some of our inventory here on this web site. We also generally have lots of things not yet on the site. If you have special interests, we can contact you when we get in something that you may want. If you are in the area, feel free to contact about stopping by and seeing some things in person. E-mail.

There are images of most items on this site, and we can e-mail more for you if you need them. We try to provide complete descriptions of anything that interests you, and will personally discuss each piece in more detail. Finally, you have return privileges on anything you order.

During the year, we send out email updates when we add pieces to the site. If you would like to get them, you can register for updates. There are links on most of our pages for this.

If you would like us to contact you directly when we get in something you are seeking, please take a few minutes and drop us a note with details. Many items sell this way before ever making it onto one of the lists. If you also provide photos of what you want, this will give us an even better idea.

General information:

Here is some information on how we do business.
1. Orders are taken as received. Because these are one of a kind pieces, everything is subject to prior sale.
2. Payment can be by check, money order, and credit or debit cards through Paypal. You do not need to have a Paypal account for this. We can invoice you directly and a link in that email will direct you to the payment processing page. For international purchases we prefer Credit card through Paypal.
If you use a credit card through Paypal, please read our NO CHARGEBACK POLICY below.
3. Shipping is usually by FedEx or UPS ground, insured. We generally try to provide a shipping allowance. We are experienced in packing and can also ship larger items.
4. If you would like additional photos of anything, just ask - we are happy to take and email them to you. We will sometimes even set up a private page for you to view - your own individual web page.

Returns

We always accept prompt returns on sales - for any reason. We realize that regardless of how much we may discuss an item; or how many photos you may look at; the final test is when it it actually in your hands. You can then hold, sense, and feel it - and it is possible that it will be not quite what you really want. So if you aren't satisfied, all you have to do is give us a call within 48 hours of when your order is delivered. After reaching us and getting instructions, you can then ship back anything you don't want within 48 hours (except Sunday or holidays). We will gladly refund any payment (less our shipping costs) after it arrives to us in the same condition it was sent to you.

No Chargeback Policy

Purchasers agree that disputes of any nature may not be resolved by a credit card chargeback and further agree to refrain from filing any chargeback claim against Artisans or Paypal acting for Artisans, and/or its credit card merchant. By purchasing at Artisans, the purchaser waives the right to initiate a chargeback and furthermore agrees to pay a minimum of $400 plus administrative fees, costs, attorney fees, and/or any other charges associated with responding to said chargeback due to the administrative burden of responding to said dispute.

Of course you have return privileges as described above, and you are always able to make a claim through Paypal Buyer's Protection Policy.

Note: We always will work with you to try to satisfactorily work out any problem you may have with your purchase. Just contact us by message and then defininately speak with us on the phone. Thank you for your understanding.

INSURANCE AND DAMAGE CLAIMS

We generally insure all packages. For more expensive pieces we will also require either direct or indirect signatures. Please be aware that if you set up delivery instructions directly with a carrier it may override our insurance and you will have no recourse should an item be damaged.

IMPORTANT: If you have set up delivery instructions with UPS, FEDEX, or USPS (like in UPS Home), as part of their terms, you have likely released that service from liability. Therefore if there is damage, loss, theft, etc. to an item they will not honor any claims - even though we may have paid for insurance and/or signature required. We will not assume any liability for damage or loss as we can not make a claim. Please be aware of this and that you are assuming all liability.

If you haven't done so already, we suggest you check out our inventory and see if there is something you like. There are listings of folk art, antiques, and outsider art for sale by specific categories and by general lists, or you can also search through Artisans' pages using keywords. For more details on placing an order, look over the page called ordering. Finally, if you have pieces you would like to sell, you may contact us. We are always looking for very interesting and unusual pieces of good quality with a very good "look". Reading through our lists will give you an idea of what we buy - since this is also what we sell. Form, color, surface and condition are important to us. If you have anything you think we would like, please let us know.