How to order from us.

Folk art, antiques, and outsider art

Home First Time Visitor? What's new Feature sale item All Inventory

Resources Contact us Ordering Site Guide Search

Ordering is easy. You can call, write, or E-mail

CALL: (256) 634-4037
WRITE: Artisans, P.O. Box 256, Mentone, AL 35984
E-MAIL:

When you do business with us, all orders are guaranteed returnable.

          Ordering
          Payment
          Credit Cards
          Confirmation of payment and shipping
          Shipping
          Your Shipping Address
          Signature Required on Delivery
          Returns
          Packing and Shipping Returns
          Pricing and Availability

Ordering:

If you would like to order items you have seen here the best thing to do is to call us. Or we will try to work with you via e-mail if you prefer. When you call, we will discuss details of condition, color, surface, etc. - things that are hard to convey otherwise. We want you to be sure of your order and pleased with your purchase, and have found this is the best way to do it.

Payment:

We require payment before shipping. The least expensive way for you; and the payment method we prefer is either personal and business checks, or bank and postal money orders. Payment should be in US funds, made payable to Artisans. Please send it to:

Artisans
PO Box 256
Mentone, AL 35984

Credit Cards:

If time is of the essence or you prefer to pay by credit card, we can accommodate you. With prior arrangement only, we can accept credit cards or direct payment from your checking account through Paypal. Because we must pay an extra fee for this, we are unable to offer free or reduced shipping, or as much of a discount for multiple purchases. We can also receive a check via Fed-ex or UPS Overnight, and Express Mail if you need faster shipment and don't wish to use paypal.

If you wish to pay by Paypal, we will invoice you only after discussing availability and final costs including shipping.

The invoice will be an e-mail and come from us through Paypal. It is very easy and both of us will have all the details for our records.

Confirmation of payment and shipping:

We will confirm receipt of your payment by e-mail, and also send you a shipping confirmation with any tracking number(s).

Shipping:

We try to ship your order within 24 hours (many times the same day). We usually ship by FedEx Ground, insured. Less often we use UPS ground, and sometimes will make arrangements through other carriers. We generally pay shipping 1% of the purchase price for the shipping and sometimes more.

Your Shipping Address:

Please provide a street address, in addition to any PO Box, as this will go via the "best way":

Signature Required

We generally will ship with an indirect signature required. For FedEx that means they will obtain a signature in one of three ways: (1) from any person at the delivery address; or (2) from any person at a neighboring address; or (3) the recipient may leave a signed FedEx door tag authorizing release of the package without anyone present.

If you or someone else is not able to receive your order it will be returned to us after 3 attempts. This is at your expense. So please let us know if we need to ship at some specified day or to an address other than your home. If we ship in another manner, such as requiring a direct signature, we will inform you of that prior to shipping to make sure it will work for you.

Returns:

We want you to end up pleased with what you get. We always accept prompt returns on mail sales - for any reason, but ONLY if you follow these procedures (which are also outlined on your receipt).

1. If you aren't satisfied, call within 24 hours of when your order is delivered.
2. Get appropriate return shipping instructions.
3. Ship back your return(s) within 48 hours of receiving instructions (except Sunday or holidays).
4. We will gladly refund any payment (less our shipping costs to you) after it arrives to us in the same condition it was sent to you.

Packing and Shipping Returns:

Obviously, you will need to repack and ship something to us. Neither you nor we would like to see damage to the item(s) in return. We have put together a detailed paper for your use and will e-mail it to you if you need to return something. It will give you information on how to pack to minimize problems and to conform to UPS and FEDEX shipping guidelines. It may be that you are an excellent packer or regular shipper and do not need this information, however at least it will be a reminder.

Pricing and availability of items on the site:

Because these are one of a kind pieces, everything is subject to prior sale. We take orders in the order we receive them. We take great care with listings and try to give you accurate descriptions and prices of all items here. We also try to remove items as they are sold. Sometimes; however, we do miss something sold, make a typo, or have a price change. We apologize for any inconvenience this may cause. Please confirm current availability and prices by email or phone. All items on this site are subject to prior sale. All prices are subject to change or correction. Prices are for individual items only. We try to give a discount for multiple purchases.

Thank You

Finally, we want to thank you for your interest and consideration of what we offer.